Company Overview
SCS Global Services is a pioneer and leader in the field of sustainability standards and third-party certification, working across the economy in the natural resources, built environment, food and agriculture, consumer products, and climate sectors for over 40 years. As a Benefit Corporation, we are committed to socially and environmentally responsible business practices, and through the application of sound science, we are driving positive change.

Job Overview
The Operation Manager, Ivory Coast is responsible for overseeing the day-to-day activities and operations of the CFR program by ensuring that the operational processes run smoothly and efficiently, aligning with the organization's overall objectives. The Operation Manager reports to the Country Manager.

Essential Duties and Responsibilities

Business Development

• Serve as a primary point of contact for assigned clients or accounts, ensuring strong relationships and high levels of satisfaction
• Support the development and execution of client-specific plans aligned with business objectives and service commitments
• Monitor client performance metrics, identify risks or service gaps, and implement corrective actions as needed
• Collaborate with Sales and cross-functional teams to support account growth and service expansion opportunities
• Participate in renewal discussions and contract execution processes as required

Operations Management

• Oversee day-to-day operational execution to ensure service delivery meets established standards and timelines
• Coordinate cross-functional teams (e.g., operations, technical, finance) to resolve operational challenges efficiently
• Lead resolution of client service issues and ensure timely communication and follow-up
• Develop and implement standard operating procedures to improve efficiency, streamline workflows, and maintain quality standards
• Maintain documentation, reporting, and workflow tracking systems to support transparency and accountability
• Prepare regular reports and presentations for senior management, highlighting operational performance, challenges, and opportunities
• Identify potential risks and implement mitigation strategies to ensure operational continuity and regulatory compliance
• Stay informed on industry trends, best practices, and technological advancements relevant to operations management
• Collaborate with SCS Global Services and other subsidiaries in alignment with established procedures and protocols
• Perform additional duties as assigned by the Country, Program, or Technical Manager, and the Program Director

Quality and Development

• Ensure program compliance with corporate quality systems and external accreditation requirements
• Maintain consistent interpretation and application of applicable standards and protocols
• Manage internal and external audit processes, including tracking findings and supporting corrective actions
• Participate in the investigation and resolution of complaints involving accreditation bodies
• Adhere to and enforce quality standards, policies, and code of conduct requirements
• Collaborate with cross-functional teams to align operations with organizational objectives and drive process improvements
• Maintain up-to-date knowledge of applicable standards, protocols, and regulatory requirements
• Monitor performance data and support the development of action plans to improve operational KPIs
• Contribute to the development and refinement of procedures, workflows, and best practices

Financial Management

• Support budget tracking and cost monitoring to ensure operational efficiency
• Assist in forecasting revenue and resource needs for assigned accounts or programs
• Participate in pricing discussions and scope adjustments as needed

Team Leadership

• Provide day-to-day direction, guidance, and coaching to team members
• Support onboarding, training, and professional development initiatives
• Ensure consistent flow of audit projects, support, and field observation
• Track and manage audit project milestones and deadlines
• Manage auditor schedules and workloads
• Promote a collaborative, service-oriented, and accountable team culture
• Ensure clear communication of priorities and performance expectations

Minimum Qualifications

• Bachelor's Degree in business administration, environmental science, or a related field and
• 5+ years of experience in the sustainability, environmental, auditing, or certification and
• 2+ years of experience in project management or administration
• Excellent technical writing, observation, and data management skills
• Ability to complete time-sensitive projects and to provide realistic deadlines
• Excellent organizational and time management skills with strong attention to detail
• Ability to switch tasks quickly and comfortably
• Strong communication abilities and emotional intelligence
• Professional working experience with verbal and written fluency in French and English
• Experience with Microsoft Office including Word, Excel, Outlook, and PowerPoint
• Initiative and ability to work independently and use professional judgement; responsive and adaptive

Preferred Qualifications

• Master's Degree in environmental science, sustainability, agricultural, food systems, or related field
• Experience with third-party auditing, certification systems, agricultural operations, ISO 9001:2015 quality systems, or other applicable industry standards and/or knowledge
• Proficiency in Salesforce and database management systems

The above description is intended to describe the general nature and level of work being performed. It is not intended to be an exhaustive list of all responsibilities, duties, and skills required. Additional duties outside of normal responsibilities may be required from time to time as assigned.

Working Remotely
SCS is recruiting all open roles to be remote; allowing our employees the ability to work flexibly and allowing SCS as a company to diversify the experience and perspectives of our growing workforce. This is a home-office based role and may include travel with local, domestic, and/or international trips. Details will be clarified during the recruitment process.

Estimated Annual Net Salary
14,400,000 to 18,000,000 XOF

EEOC Statement
SCS provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. SCS complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.