Company Overview
SCS Global Services is a pioneer and leader in the field of sustainability standards and third-party certification, working across the economy in the natural resources, built environment, food and agriculture, consumer products, and climate sectors for over 40 years. As a Benefit Corporation, we are committed to socially and environmentally responsible business practices, and through the application of sound science, we are driving positive change.

Job Overview
The Account Coordinator, Ivory Coast will work with multiple projects including client-specific responsible and sustainable sourcing programs, as well as other programs under development covered under the SCS office in Ivory Coast. This position will maintain program files and client records, work with staff and contract auditors, upload client information into databases, and issue certificates, work orders, and invoices. Additionally, the Account Coordinator will support staff and clients through the certification process and is responsible for the management and organization of client data and files, and may support the Technical Coordinator and Technical Manager in the administration of certification activities to help create process efficiencies. This position reports to the Country Manager.

Relevant Standards/Schemes

• Rainforest Alliance (RA)
• ARS 1000
• Promise Verified
• Fair Trade USA
• EUDR
• Other programs as needed

Essential Duties and Responsibilities
Communication

• Manage daily email and telephone/Zoom/Microsoft Teams communication in English and French with auditors, clients, and SCS program personnel and contractors
• Develop templates for internal and external communication
• Track and manage client deadlines for program correspondence

Audit Coordination and Planning

• Ensure consistent flow of audit projects, support, and field observation
• Track and manage audit project milestones and deadlines
• Manage auditor schedules, workloads, and travel budgets
• Plan audits and trip itineraries for staff and auditors
• Carry out travel booking and logistical arrangements, as needed

Invoicing

• Prepare work orders and invoices for clients
• Create invoices for clients, incorporating expense reports and invoices received
• Review all expense reports for contractors, vendors, and regional auditors

Operations

• Maintain new, existing, and archived program files in accordance with program requirements
• Ensure program compliance with SCS quality systems
• Work with SCS Global Services and other SCS subsidiaries in adherence with existing procedures and protocols
• Additional tasks as requested by the Country/Program/Technical Manager and Program Director of SCS Global Services and other SCS subsidiaries

Minimum Qualifications

• Associate's Degree in a related field (Environmental Science, Sustainability, Agricultural or Food Systems, etc.) or
• 3+ years of experience in the sustainability, environmental, auditing, or certification sector and
• 2+ years of experience in project management or administration
• Excellent technical writing, observation, and data management skills
• Ability to complete time-sensitive projects and to provide realistic deadlines
• Excellent organizational and time management skills with strong attention to detail
• Ability to switch tasks quickly and comfortably
• Strong communication abilities and emotional intelligence
• Professional working experience with verbal and written fluency in French and English
• Experience with Microsoft Office including Word, Excel, Outlook, and PowerPoint
• Initiative and ability to work independently and use professional judgement; responsive and adaptive

Preferred Qualifications

• Bachelor's Degree in a related field (Environmental Science, Sustainability, Agricultural or Food Systems, etc.)
• Experience with third-party auditing, certification systems, agricultural operations, ISO 9001:2015 quality systems, or other applicable industry standards and/or knowledge
• Proficiency in Salesforce and database management systems

The above description is intended to describe the general nature and level of work being performed. It is not intended to be an exhaustive list of all responsibilities, duties, and skills required. Additional duties outside of normal responsibilities may be required from time to time as assigned.

Work Environment
Primarily in office work in Abidjan, 5 days per week with trips to client sites for administrative purposes

Estimated Net Annual Salary
11,300,000 - 12,400,000 XOF (West African CFA Franc)

EEOC Statement
SCS provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. SCS complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.